Documentation that survives an audit
Condition reports, dates, and costs that can be attached to the file and defended to your client months later.
Relocation management companies
Vehicle transport for relocation management companies
A transferee's car is a small line on the policy and a large part of how they judge the whole relocation. It needs to be documented, compliant, and boring.
Clutch Auto Transport handles the vehicle transport component of managed relocations for relocation management companies and corporate mobility programs. Clutch provides documented pickup and delivery inspections, status visibility for the file, per-move reporting suitable for client billing, and a single point of accountability, across all 48 continental states.
The problem
What an RMC actually needs from a vehicle vendor
The requirements here look nothing like a consumer shipment.
Policy compliance
Vehicle count, transport type, and cost caps vary by client policy. The vendor has to work inside those limits, not around them.
A transferee experience you can stand behind
The transferee did not choose the vendor. You did. Their experience reflects on your program, not ours.
Reporting your client will read
Per-file cost, transit time, and exceptions, in a form that goes into your client reporting without being rebuilt.
How we help
We work inside your SLAs, not around them
Clutch sits inside a moving company, so working to a file rather than to a one-off transaction is the normal case, not an exception. The part RMCs tell us matters most is that we adapt to their process instead of asking them to adopt ours.
- Your SLAs, your process. Service levels, escalation paths, documentation standards, and reporting formats come from you. We build the workflow to match rather than handing you ours.
- Corporate-client handling. The end client is your client. Communication with the transferee, the tone, and what gets escalated are all set to your standard.
- File-level accountability. One contact who knows the file, not a queue that restarts the context every time.
- Documented at both ends. Signed condition reports at pickup and delivery, retained in order history.
- Status without chasing. Your counselor checks the portal rather than emailing for an update before every transferee call.
- Cost visibility up front. Lane pricing you can validate against policy before authorizing.
- Exception handling that reaches a human. When something slips, you hear it from us before you hear it from the transferee.
What we commit to on a managed file
The standard this program is held to
Your SLAs govern
Service levels, escalation paths, and documentation standards come from your program. We build the workflow to match rather than asking you to adopt ours.
One accountable contact
A named person who knows the file and the client policy behind it, not a general queue that restarts the context on every call.
Documented at both ends
Signed condition reports at pickup and delivery, timestamped and retained against the order for the life of the file.
Reporting your client will read
Per-file cost, transit, and exceptions in the format your client reporting already uses, rather than a generic export you have to rebuild.
The Dircks side
The household goods half of the same file
Clutch is part of the Dircks family of companies, which has been handling household goods relocation since 1990. For an RMC that matters in a practical way: the vehicle and the household goods on the same transferee file do not have to be two unrelated vendors with two sets of paperwork and two escalation paths.
Where it helps:
- One conversation for both halves. Vehicle transport through Clutch, household goods through Dircks, coordinated against the same dates.
- Aligned delivery windows. The car and the shipment planned against each other rather than independently, which is the single most common transferee complaint.
- People who speak relocation. Dircks has worked corporate and managed moves for decades, so the file, the policy, and the reporting are familiar territory.
If your program would benefit from covering both, say so on the first call and we will bring the Dircks side into the conversation.
Process
Per-file workflow
Authorize against policy
Lane price confirmed before authorization, so the cost is known rather than estimated.
Schedule with the transferee
We coordinate windows directly with the transferee and keep your counselor copied.
Move and document
Condition reports at both ends, timestamped and retained against the order.
Close and report
Cost and transit data available for the file and for client reporting.
Questions
Frequently asked
Can you work to our client's relocation policy limits?
Yes. Tell us the constraints, whether that is vehicle count, transport type, or a cost cap, and we price and book inside them rather than presenting options that are not authorized.
Can you operate inside our existing SLAs and processes?
That is the normal arrangement here, not an exception. Service levels, escalation paths, documentation standards, and reporting formats come from you, and we build the workflow to match. RMCs already have a process their clients have signed off on, and asking them to adopt a vendor's process instead is how vendors get replaced.
Can Clutch handle the household goods side as well as the vehicle?
Clutch handles vehicles. Household goods are handled by Dircks, the moving company Clutch is part of, which has been doing corporate and managed relocation since 1990. For an RMC that means the two halves of a transferee file can be coordinated against the same dates rather than run as two unrelated vendors. Raise it on the first call and we will bring the Dircks side in.
What documentation do we get for the file?
Signed condition reports from pickup and delivery, pickup and delivery dates, and cost, all retained in order history and exportable.
Can you support a group move or a large program rollout?
Yes. Volume that arrives in a block is easier to plan against, not harder, provided we know the timing in advance. Bring the schedule and we will build capacity around it.
How do you handle a transferee whose dates slip?
Dates slipping is the normal case in relocation, not the exception. Rescheduling before a carrier is assigned is straightforward.
For relocation management companies
Start an RMC conversation
This is a dedicated program conversation, not a quote. Bring your SLAs, your policy constraints, your typical volume, and the reporting your client expects, and we will tell you plainly what we can meet and what we would need to change to meet it.