You hand off the customer and lose control
You refer the car to a broker, and the next thing you hear is your customer calling you, angry, about a company you do not control and cannot get on the phone either.
Moving companies
Vehicle transport for moving companies, built by movers
Your customer is already moving their whole house with you. They should not have to find a separate company to move the car, and you should not have to hand that relationship to someone you cannot vouch for.
Clutch Auto Transport provides vehicle transport for household goods movers, van line agents, independent moving companies, and national movers, allowing them to offer car shipping to their customers without owning car haulers. Clutch was built inside a moving company, Dircks, which has been moving since 1990, and handles the vehicle portion as a subcontracted service so the mover keeps the customer relationship.
The problem
What usually goes wrong
Every mover we talk to has run into at least two of these.
The car and the household goods arrive weeks apart
Your delivery spread was tight and you hit it. The vehicle did not, and the customer remembers it as one bad move, not two vendors.
The cheap quote never gets picked up
A number too low to attract a carrier is not a price, it is a delay. The vehicle sits on the board while your customer waits at the other end.
Nobody can tell you where the vehicle is
Your coordinator spends the afternoon chasing a status update that should have taken ten seconds to look up.
How we help
How Clutch fits into a move
We came out of the moving side, so the handoff is designed around how a move actually runs, not around how a load board works.
- You keep the customer. Clutch works behind your brand or alongside it, whichever you prefer. The vehicle is our problem, not your customer's.
- Dates that line up with your spread. We schedule the vehicle against your delivery window rather than treating it as an unrelated shipment.
- One point of contact. Your coordinator gets a person, not a general queue and not a different rep every time.
- Status without phone calls. Your team looks up the vehicle in the portal instead of emailing us for an update.
- Agent-friendly pricing. Priced on the lanes you actually run, so you can quote the vehicle at the same time you quote the move.
Inside the portal
What your coordinator actually sees
Site visitors do not get portal logins, so rather than sending you to a login screen, this is a walkthrough of the screens your coordinator would use.
What the walkthrough covers:
- Quoting a vehicle while you are still building the customer's estimate
- Converting a quote to an order without re-keying the customer's details
- The status view your coordinator checks instead of emailing us
- Order history for reconciliation at the end of the month
Portal access is set up during onboarding, and the walkthrough happens live with the people who will actually use it.
Process
How a mover books a vehicle with us
Quote it with the move
Price the vehicle in the portal while you are still building the customer's estimate, so it goes out as one number.
Book when the move books
One-click conversion from quote to order. No re-keying the customer's details.
We schedule to your window
The vehicle is scheduled against your delivery spread, not independently of it.
Track it in the portal
Your coordinator sees status without contacting anyone, and can answer the customer directly.
Questions
Frequently asked
Do you work with van line agents, or only independents?
Both. Van line agents, independent movers, and national movers all use Clutch. Because Clutch sits inside the Dircks family of companies, which is itself an agent, we understand the constraints an agency agreement puts on you.
Will Clutch contact our customer directly?
Only as much as the shipment requires. Someone has to reach the customer to schedule pickup and delivery windows and to walk the vehicle at both ends. Beyond that, the relationship stays yours.
What happens if the vehicle is damaged in transit?
The condition report signed at pickup and again at delivery is the controlling document, which is why both inspections matter. Every carrier in the network is required to carry active cargo insurance, verified before assignment.
Do you handle inoperable vehicles from a move?
Yes, but tell us at booking rather than at pickup. An inoperable vehicle needs a carrier with a winch, which is a smaller pool and a higher price. Discovering it at the curb is what turns a scheduled pickup into a reschedule.
Work with Clutch
Let's talk about your lanes
Bring the routes you move most and where vehicle transport currently costs you time. Twenty minutes is usually enough to know whether this fits.